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Happy Saturday All - Quick story - In July I bought an E40D which I am REALLY happy with - only issue has been with the case, two of the latches have fallen off. Yesterday I called the retailer (A Plus Guitars, great people to deal with) to ask about how to proceed - my guy there gave me a point of contact at Eastman who I then called - was pleasantly surprised with their response.....no BS, they apologized for the inconvenience, took my name and address and told me a new case would be headed my way by close-of-business yesterday. Imagine how simpler life would be if all manufacturers conducted business with this level of efficiency !!
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